One of the first impressions a client has of a veterinary clinic comes from what two factors?

The correct answer focuses on the significance of cleanliness and odor in shaping a client's first impression of a veterinary clinic. A clean environment is essential in a veterinary setting, as it reflects professionalism and care for the animals and their owners. It instills confidence in clients that their pets will be treated in a hygienic and safe space. Additionally, odors can greatly influence perception; unpleasant smells can indicate poor hygiene practices, leading clients to question the overall standards of care provided. Therefore, maintaining a clean clinic and eliminating any unpleasant odors are critical for creating a welcoming and trustworthy atmosphere for clients seeking veterinary services.

While other factors like service quality, prices, staff friendliness, and knowledge also play important roles in the overall client experience, they become relevant after the initial assessment of the clinic's cleanliness and sensory appeal.